Jaiho Win Support Center

We're here to help you with any questions or issues you may have. Our dedicated support team is available 24/7 to assist you with your gaming experience.

How to Reach Us

Live Chat Support

Get instant help through our live chat feature available 24/7. Our support agents are ready to assist you with any questions or issues you may have. Average response time: Under 2 minutes.

Start Live Chat

Email Support

Send us an email and we'll get back to you within 24 hours. Perfect for detailed inquiries or when you need to attach documents or screenshots.

Email Us

Phone Support

Speak directly with our support team during business hours. Available Monday to Friday, 9 AM to 6 PM IST for urgent matters and account-related issues.

Call Us

Frequently Asked Questions

To reset your password, click on the "Forgot Password" link on the login page. Enter your registered email address, and we'll send you a secure link to reset your password. Make sure to check your spam folder if you don't receive the email within a few minutes.

Most withdrawals are processed within 24-48 hours. Processing times may vary depending on your chosen payment method and bank. E-wallet withdrawals are typically faster than bank transfers. You'll receive an email confirmation once your withdrawal has been processed.

Account verification usually takes 1-3 business days. If it's taking longer, please ensure you've submitted clear, high-quality images of your documents. Make sure all information is clearly visible and matches your account details. Contact support if you need assistance with the verification process.

You can set deposit limits in your account settings under "Responsible Gaming." Choose from daily, weekly, or monthly limits. Once set, limits cannot be reduced during the specified period. You can increase limits after a 24-hour cooling-off period.

We accept all major Indian payment methods including UPI, net banking, credit/debit cards, and popular e-wallets like Paytm, PhonePe, and Google Pay. All transactions are processed securely with bank-level encryption.

Support Categories

Account Management

Need help with your account? Our support team can assist you with:

Financial Transactions

Having issues with deposits or withdrawals? We can help with:

Technical Support

Experiencing technical difficulties? Our technical team can assist with:

Responsible Gaming

Need help with responsible gaming tools? We provide support for:

Support Response Times

Live Chat

Response Time: Under 2 minutes

Availability: 24/7

Best For: Quick questions and immediate assistance

Email Support

Response Time: Within 24 hours

Availability: 24/7 (monitored)

Best For: Detailed inquiries and document submissions

Phone Support

Response Time: Immediate

Availability: Mon-Fri, 9 AM-6 PM IST

Best For: Urgent account and security issues

Contact Information

General Support

Email: [email protected]

Live Chat: Available 24/7 on our platform

Phone: +91-XXX-XXX-XXXX (Mon-Fri, 9 AM-6 PM IST)

Specialized Support

Technical Issues: [email protected]

Account Verification: [email protected]

Responsible Gaming: [email protected]

Financial Queries: [email protected]

Business Hours

Live Chat: 24/7

Email Support: 24/7 (monitored)

Phone Support: Monday to Friday, 9:00 AM - 6:00 PM IST

Help Us Improve

Your feedback is important to us. If you have suggestions for improving our support services or overall platform experience, please let us know. We continuously work to enhance our services based on user feedback.

You can share your feedback through:

We appreciate your input and use it to make Jaiho Win the best gaming platform for our users.